Privacy Policy

1. Who We Are

TrialConnect is a trading name of Clinical Vendor Compare Limited (company number 17135935), registered in England. Our registered office is 17 Central Avenue, Herne Bay, Kent, CT6 8RX.

We are the data controller for the personal data you provide through the TrialConnect platform. Our ICO registration number is pending.

For any privacy queries, contact us at privacy@trialconnect.co.uk.

2. What Data We Collect

• Email address — required to create an account and send you trial alerts.
• Name (optional) — used to personalise communications.
• Health condition(s) — the conditions you select so we can match relevant clinical trials.

We do not collect detailed medical records, NHS numbers, dates of birth, or any other sensitive health data beyond the condition names you voluntarily select.

3. How We Use Your Data

We use your data exclusively to:

• Send you email alerts about clinical trials matching your selected condition(s).
• Provide access to your dashboard where you can manage tracked conditions.
• Allow you to unsubscribe or withdraw consent at any time.

If you opt in, we may also send you information about sponsored or featured trials from pharmaceutical companies. This is entirely optional and you can opt out at any time.

4. Legal Basis for Processing (UK GDPR)

We process your data under the following legal bases:

• Explicit consent (Article 6(1)(a) UK GDPR) — you actively tick the consent checkbox before we store your email and send alerts.
• Explicit consent for health data (Article 9(2)(a) UK GDPR) — health condition names are special category data. We only process these with your explicit, informed consent.

You can withdraw consent at any time by unsubscribing or contacting us.

5. Data Sharing

We do not share your personal data with third parties. Specifically:

• Clinical trial sponsors pay for placement on our platform but never see patient data.
• No data sales — we never sell, rent, or trade your personal data.
• Service providers — we use email delivery services to send alerts on our behalf, bound by data processing agreements that prevent them from using your data for any other purpose.

6. Data Retention

We store your data only for as long as your consent is active. Specifically:

• Your data is retained until you unsubscribe from a condition.
• If you delete your account, all your data is permanently removed.
• If you withdraw consent via email, we will delete your data within 30 days.
• Unsubscribed records are marked inactive and permanently deleted within 90 days.

7. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access — request a copy of all personal data we hold about you.
• Rectification — correct any inaccurate data.
• Erasure — request deletion of all your data ("right to be forgotten").
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent — unsubscribe at any time via email, the unsubscribe link in alerts, or your dashboard.
• Object to processing — request we stop processing your data.
• Restrict processing — request we limit how we use your data.

To exercise any of these rights, email privacy@trialconnect.co.uk. We will respond within 30 days.

8. Cookies

We use essential cookies only — these are necessary for the platform to function (e.g. maintaining your session). We do not use tracking cookies, advertising cookies, or analytics cookies that identify you personally.

9. Security

We implement industry-standard security measures including HTTPS encryption in transit and secure data storage. However, no system is completely secure and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email or a prominent notice on the platform.

11. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

12. Contact

Data protection enquiries: privacy@trialconnect.co.uk

General support: support@trialconnect.uk

Related documents: Terms of Service · Data Protection