Terms of Service

1. About TrialConnect

TrialConnect is a trading name of Clinical Vendor Compare Limited (company number 17135935), registered in England. Registered office: 17 Central Avenue, Herne Bay, Kent, CT6 8RX.

2. Acceptance of Terms

By accessing or using the TrialConnect platform ("Service"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.

3. Description of Service

TrialConnect provides an online platform that helps patients discover clinical trials based on their health conditions. The Service provides information only — we do not provide medical advice, diagnosis, or treatment recommendations.

Always consult a qualified healthcare professional before making any medical decisions, including participation in a clinical trial. TrialConnect does not endorse any specific trial, treatment, or sponsor.

4. Clinical Trial Data Source

Clinical trial information displayed on TrialConnect is sourced from ClinicalTrials.gov, a database maintained by the U.S. National Library of Medicine (NLM). This data is in the public domain. We make reasonable efforts to keep information up to date but cannot guarantee accuracy or completeness.

ClinicalTrials.gov is a service of the U.S. National Library of Medicine. TrialConnect is not affiliated with, endorsed by, or connected to the NLM, NIH, or any U.S. government agency.

5. User Responsibilities

By using the Service, you agree to:

• Provide accurate information when signing up for alerts.
• Not provide false or misleading health information.
• Not use the Service for any unlawful purpose.
• Not attempt to gain unauthorised access to other users' accounts or our systems.
• Not scrape, crawl, or extract data from the platform without permission.

6. Eligibility

You must be at least 18 years old to use this Service. By registering, you represent that you meet this requirement.

7. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee that trial matches will be accurate, complete, or suitable for your specific medical situation. We do not endorse any specific clinical trial or sponsor.

8. Limitation of Liability

To the maximum extent permitted by law, Clinical Vendor Compare Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. This includes, but is not limited to, damages for loss of profits, data, or health outcomes.

9. Intellectual Property

All content, design, and software on the platform are owned by or licensed to Clinical Vendor Compare Limited. Trial data sourced from ClinicalTrials.gov is used under their public domain licence. You may not reproduce, distribute, or create derivative works without our written permission.

10. Termination

We may suspend or terminate your access at any time for breach of these Terms. You may delete your account and all associated data at any time through your dashboard or by contacting us.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We may revise these Terms from time to time. We will notify registered users of material changes via email. Your continued use after changes take effect constitutes acceptance.

13. Contact

Questions about these Terms? Email support@trialconnect.uk.

Related documents: Privacy Policy · Data Protection.